Homeless Services and Street Outreach during COVID- 19 .

Cleveland Clinic



Updated: 3/16/2020 8:03pm


Overall concern:

From what we know of COVID 19 so far, people 60 and older and those with comorbidities (COPD, asthma, HTN, CHF, DM, HIV, immune suppression, etc.) are particularly vulnerable to complications. This describes many people experiencing homelessness. In an effort to contain the spread of the virus, the suggestion is currently to perform social distancing and avoiding any unnecessary contact. By avoiding handshakes and hugs we may prevent transmission to vulnerable people.

If you are concerned that one of your clients has the virus, you have a few options to contact a healthcare provider with the understanding that distance health is the first step. We don't want everyone with symptoms being seen in person at a clinic as this time because it will increase transmission. Testing is now available to a person experiencing coughing or other respiratory symptoms and/or fever. Most suspected cases with only mild symptoms and those with low potential for complications are advised to find quarantined home care, supportive care and should monitor for worsening symptoms. Cases with severe symptoms should be treated at the hospital.

Nurse on call services:

The Cleveland Clinic, UH and Metro have nurses on call. This may be your best option at a campsite as any phone can be used to access nurse on call services.

Cleveland Clinic: (216) 444 2200, press 1
Metro Health: (440) 592 6843
University Hospital: (216) 844-1574

Virtual visits:

Express Care online through the Cleveland Clinic can provide appointments. Smart phones are required, All fees are waived for Coronavirus-related concerns. This may be a good option for shelters where people have wifi and chargers.

In person visits:

The Cleveland Clinic has testing for COVID 19 at the Walker building on the CCF campus. Testing hours are 11am-7pm and requires an order (prescription from a provider). An order can be obtained through a virtual visit. The Cleveland Clinic started walk-in testing March 16th in a mobile unit at the Walker Building. The clinic will be staffed with a provider who can order a test on site. The hours will be from 1pm-5pm.

When conducting outreach services:

  • Wash hands before and after contact and use hand sanitizer when possible
  • If someone is coughing have them wear a mask
  • You should also wear a mask around anybody with respiratory symptoms and /or fever
  • Educate on hand washing/hygiene and provide supplies
  • Do not transport suspected cases in your car



Call 211 for updated information

West Side Catholic Center:
Breakfast & lunch: Monday through Friday – To go meals only
Breakfast & dinner on Saturdays – To go meals only
Clothing program (Tues-Friday by appointment)
Shower program is open
Mail services open
Food pantry programs open

St. Herman’s House of Hospitality:
Breakfast : 7:00am to 9:00am – Drop-in service will continue in the dining room, coffee only unless sealed snacks (granola bars, etc.) are available.
Lunch 11:30am to 12:00pm – Bagged Lunches and bottle water served outside at the side entry door.
Dinner 5:30pm to 6:00pm – Bagged Suppers and bottle water served outside at the side entry door..

St. Paul’s Community Church:
Drop in Center: Open Tuesday through Friday 9am to 12pm
Food Pantry: Open 10am to 11:30am
Turning Point is closed and no food will be provided.

Bishop Cosgrove Center:
Breakfast and Lunch (Monday through Friday)
Showers and bathrooms available
To go bags from the food pantry available

St Augustine’’s Hunger Center:
Breakfast: Closed
Lunch at 11:30am: Open for to go containers (every day)
Dinner at 4:30pm: Open for to go containers (Monday through Friday)
They will be delivering food with the help of Town Hall to those in need.

St. Patrick’s Hunger Center:
Meal Times: Tuesday, Wednesday and Thursday 5:30 (to go containers)

Catholic Worker Drop In Center:
Thursday 7pm to 9pm
Friday 3pm rto 5pm
Saturday 9am to 11am
Sunday 3pm to 5pm

St. Malachi:
Outreach services are still in place, there will be no showers for 2 weeks, to-go meals will be provided from 7:30am-11am and 1pm-3pm. Pantry bags will be provided from 9am-3pm. Food Pantries: time and services vary please call: (216) 738-2067

Public Libraries:
Cleveland Public Libraries will continue to provide brown bag meals to children up to 18 years of age Monday through Friday from 3:30 p.m. – 4:30 p.m. at the Main Library and at 27 neighborhood branches.

ID Assistance:
North Star/Oriana House, Bishop Cosgrove Center, and West Side Catholic Center ID and Birth Certificate clinics are suspended until further notice.


You can download a The Street Card here that has a list of services available throughout Cuyahoga County